How Toolbox works
Record a video, talk through the problem, and get a clear diagnosis in seconds — with a safety rating, a cost estimate, and the right next step.
Step 01
Film and narrate
Record a short video of what's wrong and talk through it. Toolbox analyzes your video and narration together — the combination is what makes the diagnosis accurate.
Prefer not to film? You can use text to describe the problem instead, and optionally add photos to enhance your written description.
Step 02
Get a diagnosis
In seconds you get a plain-language diagnosis: what's likely wrong, how risky it is to fix, and a cost estimate — so you know whether to pick up a wrench or pick up the phone.
Every diagnosis is rated green, amber, or red.
Step 03
DIY with AI on every step.
If it's safe, follow a step-by-step DIY guide. AI chat stays with you the whole way — tap "Ask about this step" for a deeper dive, and tap any highlighted term for a plain-language definition, sometimes with a picture.
Step 04
Or get matched with a pro
If it's not safe, Toolbox matches you with a vetted local pro from Thumbtack's network — based on your diagnosis, not just proximity. Your full diagnosis goes to them before the visit. No wasted trips, no misdiagnosis, no surprises on the bill.
Already know you need a pro? Hire one right through Toolbox — at no extra cost to you.
Second opinion, on demand
Doesn't seem right? Refine the diagnosis.
Ask the AI any questions you have about the diagnosis — add more detail and refine the diagnosis in real time.
What you can diagnose
From dripping taps to flickering lights.
Stop guessing. Start fixing
Free to use. No card.
