How it works
Record a video, talk through the problem, and get a clear diagnosis in seconds — with a safety rating, a cost estimate, and the right next step.
Step 01
Record a short video of what's wrong and talk through it. Toolbox analyzes your video and narration together — the combination is what makes the diagnosis accurate.
Prefer not to film? You can use text to describe the problem instead.
Step 02
In seconds you get a plain-language diagnosis: what's likely wrong, how risky it is to fix, and a cost estimate — so you know whether to pick up a wrench or pick up the phone.
Every diagnosis is rated green, amber, or red.
Step 03
If it's safe, follow a step-by-step DIY guide. AI chat stays with you the whole way — tap "Ask about this step" for a deeper dive, and tap any highlighted term for a plain-language definition, sometimes with a picture.
Step 04
If it's not safe, Toolbox matches you with a vetted local pro from Thumbtack's network — based on your diagnosis, not just proximity. Your full diagnosis goes to them before the visit. No wasted trips, no misdiagnosis, no surprises on the bill.
Already know you need a pro? Hire one free — no subscription needed.
Second opinion, on demand
Ask the AI to take another look — a second opinion that adjusts in real time as you add detail. Photos, follow-up questions, that thing the previous guy said: it all goes back into the diagnosis.
What you can diagnose
Your first diagnosis is free. No card.
