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Account & Data Deletion

Last updated: May 4, 2026

This page explains how to request deletion of your Toolbox account and associated data, what data is deleted, and what is retained for legal, accounting, and security purposes. Toolbox is a product of Toolbox Repair, Inc., available on the Apple App Store and Google Play.

For full details on how we handle your information, please review our Privacy Policy.

1. How to Request Deletion

You have two ways to request deletion of your Toolbox account:

Option A — Delete from within the app

1. Open the Toolbox app on your iOS or Android device.
2. Sign in to your account.
3. Tap Settings.
4. Tap Account.
5. Tap Delete my account.
6. Confirm the deletion when prompted.

Your account will be deactivated immediately upon confirmation. Full deletion of associated data follows the timeline in Section 3 below.

Option B — Request deletion by email

If you cannot access the app, or prefer to request deletion in writing, email [email protected] with the subject line “Account Deletion Request.”

Please include the following so we can verify your identity and locate your account:

• The email address associated with your Toolbox account
• The full name on the account, if different from your email
• The platform you used to create the account (iOS or Android)
• A confirmation that you are the account holder and are requesting deletion

We will acknowledge your request within 10 business days and complete deletion within 30 days, in line with the timelines described in our Privacy Policy.

2. What Gets Deleted

When you delete your account, we delete or anonymize the following:

• Account information — your name, email address, password, and profile details.
• Diagnostic content — videos, audio narration, photos, and written descriptions you submitted to the app for diagnosis.
• Diagnostic history — the AI’s written assessments and any saved diagnoses in your history.
• Location information — any approximate or precise location data we hold in connection with your account.
• Communications — questions, feedback, or support requests you sent us, except where we are required to retain them under applicable law.
• App preferences and settings — including your privacy choices and notification preferences.
• Contributions to AI training data — if you previously consented to your content being used to train our diagnostic AI, future training runs will exclude your data. Models that have already been trained on your data prior to deletion cannot be retroactively untrained, but no new models will incorporate your data after deletion.

3. What Is Retained, and Why

We are not able to delete every piece of data on request. Some information is retained because we are required by law to keep it, or because doing so is necessary to protect the security and integrity of the Services. The retention windows below match those in Section 6 of our Privacy Policy.

Data type	Retention period	Reason
Subscription and transaction records	7 years	Required to comply with U.S. tax and accounting laws
Account deletion confirmation record	2 years	Proof that your deletion request was processed, in case of regulatory inquiry
Backup copies of deleted data	Up to 30 days after deletion	Backups cycle out on a 30-day rolling basis; your data is purged from backups within that window
Customer support communications	Up to 2 years from last interaction	Retained where necessary to defend against legal claims or resolve disputes
Aggregated and anonymized datasets	Indefinitely	Once your data has been aggregated and anonymized so it can no longer be linked to you, it is no longer personal information and is not deleted. We will not include your data in any new aggregated datasets created after your deletion request, if you previously opted out of aggregated insights.
Information shared with Thumbtack	Governed by Thumbtack’s policy	If you were referred to a Thumbtack professional, the data shared at the time of referral is governed by Thumbtack’s retention policy once shared. To request deletion of data held by Thumbtack, contact Thumbtack directly.
Information required by law enforcement or court order	As required	If we have received a valid legal request to preserve specific data, we may retain it for the period required by that request

4. Timeline

Once your deletion request is verified:

• Immediately: your account is deactivated and you are signed out on all devices.
• Within 30 days: the data listed in Section 2 is deleted from our active production systems.
• Within 30 days of deletion from production: the data is purged from routine backups as those backups cycle.

If we need additional time to complete your request, we will notify you before the initial 30-day period expires and explain the reason for the extension.

5. Partial Deletion or Other Privacy Choices

If you would prefer not to delete your account but want to limit how your data is used, the Toolbox app gives you three independent privacy controls under Settings > Privacy:

• Model training opt-out — stop your submitted content from being used to train our diagnostic AI.
• Aggregated insights opt-out — exclude your data from future aggregated and anonymized datasets.
• Marketing opt-out — stop receiving marketing emails (unsubscribe link is also in every marketing email).

These choices apply going forward and do not require you to delete your account. See Section 8 of our Privacy Policy for more detail.

6. Subscriptions and Refunds

7. Questions